The Dulwich Estate


The majority of commercial premises let by The Dulwich Estate are covered under a block policy with Aviva. This policy covers the buildings and loss of rent to the landlord; tenants must effect their own contents insurance and business interruption cover.

Click here to download the Summary of Cover

Click here to download the Claims Procedure

Property Damage Claims Procedures:

Notify your claim immediately or as soon as practicable in all instances by emailing your nominated Loss Adjuster, Woodgate & Clark: or Telephoning 01732 520 255
and quoting the Policy Number (23982400CHC-123) and your Certificate Number or Risk Address.

All large loss claims (£25,000+) should be notified to Woodgate & Clark and The Dulwich Estate (020 8299 1000) as soon as possible.

What to do:

  • Source two quotations from reputable contractors and include within notification or provide subsequently.
  • Provide photographs of the damage and include within notification or provide subsequently.
  • Provide contact details of a person with whom a field adjuster can arrange an inspection as this may be necessary.

What to expect:
If further information is required or a site inspection deemed necessary, you will be contacted to discuss further.

  • The loss adjuster will require details of any anticipated loss of rent or business interruption.
  • Details need to be provided of the parties involved in the claim and who needs to be kept informed of developments.

Tips for successful and speedy claims resolution:
Undertake emergency works required to make safe or water tight in order to mitigate further loss or damage.

  • Subsidence or roof damage should be reported directly to the loss adjuster for their consideration before any permanent repairs are carried out irrespective of anticipated value.
  • Fire claims may be subject to a forensic investigation, always check with the loss adjuster before clearing the property otherwise vital evidence could be destroyed.
  • Theft or malicious damage claims must be reported to the Police and a crime reference obtained.
  • If damage is caused by another party, include their details (name, address, telephone number) and vehicle registration/witness details if appropriate.


Download document in PDF format Insurance Claims Procedure 2017 (PDF 129kb)

Download document in PDF format Commercial Insurance - Summary of Cover (PDF 635kb)