Business continuity during the Covid-19 health crisis
19 March 2020In response to the challenge of Covid-19 we have made a number of changes to how we are operating. We are following Government advisory measures to keep our staff, clients, suppliers and residents as safe as possible.
Office
Our Gallery Road office will be closed to the public from 20 March for the foreseeable future and all staff will be working remotely. We have put systems in place to ensure business continuity. Please bear with us if you experience any problems.
If you need to contact us by phone call 0208 299 1000. By email info@thedulwichestate.org.uk
If you have a direct line contact you should still be able to get through to staff Monday-Friday, 9am-5pm
Maintenance surveyors and repairs
In accordance with the latest public health and safety guidance, we are currently sending out surveyors/contractors to essential maintenance work and emergency repairs only. This may lead to significant delays in carrying out routine works. In an emergency, an attending surveyor/contractor will adhere to the most up to date public health guidance available. This may include asking a resident to vacate the flat while works are carried out – in order to uphold social distancing requirements. In the case of genuine emergency only, call 020 8299 1000 during office hours or 07836 200959 outside office hours.
Scheme of Management
We are moving Scheme of Management Building applications online as far as possible. All applications need to be sent in by email. Residents wishing to view any proposed new building application may email and request an e-copy of the plans.
Finance
We understand the widespread impact of measures being taken to tackle the virus. Most of our administrative and invoicing processes are continuing as usual. If you are a tenant or trader experiencing hardship and loss of livelihood, we are communicating with you about this through direct communications to your household.
We wish everyone well as we go through this uncertain period.
