We recognise that this is a very stressful and worrying situation, so if you have lost your income and are struggling to pay your rent, please call Veronica Edwards on 0208 299 5565 to discuss your case and we will do all we can to help at this time.

Estate finance processes have been impacted by the lockdown and we are working hard to resolve them. If you would like us to send your March bill by email, please email accounts@thedulwichestate.org.uk or call 020 8299 5606. If you normally pay by Direct Debit, we will not take a payment until you have been notified of the amount. We have put in place measures to support those experiencing financial hardship at this time.

We will provide further updates on March billing as soon as we can.

We are working with contractors to prioritise cleaning of the communal areas and in particular light-switches, door handles, handrails and anything which is frequently touched. We have asked contractors to ensure service providers follow Government social distancing guidelines and to report any problems. If you are concerned, please let us know and we can raise specific incidents with our contractors.

The majority of gardening works have been suspended until the end of April, due to public health safety guidelines and in consultation with Residents’ Associations. Litter collections continue. This will be kept under review, with health and safety considerations given priority.

Yes we can still help, but only in the case of genuine emergency. In accordance with the latest public health and safety guidance, we are currently sending out surveyors/contractors to essential maintenance work and emergency repairs only.

This may lead to significant delays in carrying out routine works. In an emergency, an attending surveyor / contractor will adhere to the most up to date public health guidance available. This may include asking a resident to vacate the flat while works are carried out – in order to uphold social distancing requirements. In the case of genuine emergency only, call 020 8299 1000 during office hours or 07836 200959 outside office hours.

Some building and construction is ongoing within public health guidelines. We continue to receive applications and our processes are now all online for the time being. All applications need to be sent in by email to som@thedulwichestate.org.uk. Residents wishing to view any proposed new building application may email and request an e-copy of the plans.

Tree inspections are non-essential at this time, and we encourage you to postpone your application until current lockdown measures are over. If your request for tree works is urgent, you still require a licence before carrying out any work. Please email karen.strange@thedulwichestate.org.uk with photos of the tree, and a description of the issue. A report will be produced as normal and a licence will be considered under the normal processes.

We understand that many businesses are severely impacted by national lockdown measures. We can defer payments for the next three months, at which time the Estate will review the situation. Please call Adrian Brace on 0208 299 5560 to discuss your circumstances. A summary of Government help for businesses is available here.

We have been advised by our insurance broker that a demonstration of good risk management practice to secure the buildings is important during this time. We have set out full advice on steps to take here.